From Howards Way To Hounslow

Stephen Fry, Chief Executive Of Hounslow Chamber Of Commerce, speaks to SalesNet

Ask anyone who has ever visited the London Borough of Hounslow what they thought of it and in all probability the response is unlikely to be a positive one.  Tired, dirty and in urgent need of regeneration are some of the responses likely to be aired.  So why on earth would Stephen Fry, former director of The Southampton and Fareham Chamber of commerce, living in one of the most beautiful spots in the country on the edge of The New Forest, decide to up sticks to an area that is more Eastenders than Howards Way?

West Quay Retail Park

"I'd done all I could in Hampshire," says Fry after a highly successful spell with the local Chamber as Director Of Planning and Transport Issues; a role in which he oversaw the development of Southampton's West Quay Retail Park, one of Europe's largest. The new Chief Executive of The Hounslow Chamber Of Commerce, (he took up the role in October 2011), can see distinct similarities between Southampton and Hounslow. "Both have a population of around 250,000, both are home to 10,000 businesses and both have ports."

Heathrow Airport Central To Plans

Heathrow remains central to much of what Fry is aiming to achieve in his role, but he is keen to ensure that all businesses in the borough benefit from the decision to turn the Chamber into a Limited Company early in 2012. This is when all companies within Hounslow will automatically become free members of the Chamber in an innovative move that Fry hopes will lead to a 250% increase in paid membership over the next two years.

The aim is for the Chamber to be able to B2B support in the community with local companies having access to a wide range of professional services such as financial planning and legal resources. This he believes will not only aid local traders as they battle the uncertainties of the economy, but also help to stimulate growth in the area. Not that it stops there. Already Fry is putting his past experiences to good use by overseeing two major development projects that will help to guarantee jobs and business growth for years to come.

Hounslow Regeneration

New projects to regenerate both Brentford High Street and Hounslow Town Centre are due to go before the planning committee in 2012 and Fry believes that if they are passed, the landscape of the borough will change both aesthetically and psychologically. "We're aiming to give the business community as well as the residents of the borough something to be proud of. New retail, social and leisure outlets will bring not only jobs and growth, but also pride, which is a very valuable resource to have within a community."

No Public Funding

As a man who comes from the heart of a boating community, Fry recognises that it's not going to be all plain sailing. Having previously owned a successful B2B marketing and exhibition company, he understands the need to get his message across in a cost-effective, professional and creative way. "Hounslow chamber doesn't rely on public funding. That allows us to be more flexible in our approach to getting things done. For example partnership with a B2B telemarketing agency to run a B2B telesales campaign would make perfect sense in helping us to hit our targets for increased paid memberships, while at the same time promoting what we are trying to achieve to the whole business community.

Clearly the Hounslow Chamber Chief Executive has a strong vision for its future and local businesses can look forward to better times ahead. If plans for redevelopment get the approval he hopes for and the Chamber itself becomes a pivotal resource for the business community, then never mind Howards Way he will have done it Fry's way.

12 comments (Add your own)

1. Monu wrote:
I was in Nanaimo the other day and saw the model boat club in one of the shopping ertnces and it got me wondering if you ever thought of allowing them the use of the ponds. A lot of the seniors, especially men seem to enjoy this hobby and people in the park and youngsters might enjoy seeing them display their boats or perhaps some may have boats of their own that they might like to put to work in the pond. It seems a quiet hobby that captures peoples attention and could bring others to the park to see all the hard work you have put in and how they might enjoy living here. The other group I thought of was kayakers who might like to strengthen their skills in a safe environment, this would also bring people to the park, active healthy mature people who engage in these activities. Anyway, just a couple of ideas that flew through my brain the other day and I thought you would not mind if I shared them with you. I do not think either event would disturb the ducks or the tranquility of the park.Congratulations on your winning the Business Leadership award, great work!

Mon, April 23, 2012 @ 10:49 AM

2. Owusu wrote:
A very lively preitneatson, great visuals that really showed how to create a fun and engaging presentaion on social media that is also seriously professional. Kudos to the Greater Binghamton Chamber for setting up the seminar.

Mon, April 23, 2012 @ 4:21 PM

3. Resenhando wrote:
Architecture is an important ascept in making a community. Thanks, Gene Leedy, for making a mark on Winter Haven and raising our stature. This year marks the beginning of many changes in Winter Haven. We are expecting lots of new visitors in the future. We are taking a fresh look at the city and building in reasons for people to spend more than a day here. Perhaps we need to emphasize our architecture as something to experience while here. We have all the Leedy structures, four National Register of Historic Places districts and several stand alone structures. Why couldn't we work up half day architectural tours of Winter Haven's buildings and streets to add to our reasons to spend more than a day here?

Mon, April 23, 2012 @ 5:16 PM

4. Christophe wrote:
You are right on that. Sometimes I want to think of who I can contact, ntnhiog comes to my mind. But once I grab a pen and paper and write down say name of people, all of a sudden a snow ball effect starts to develop.A systematic approach is the way to go.

Mon, April 23, 2012 @ 8:04 PM

5. Gustavo wrote:
I cannot ressit sending a note in support of Stephen's plea. As former DoF at Kensington and Chelsea, I guess people will say well, he would support him, wouldn't he?' But I have no direct involvement now, other than a council tax payer and a citizen who fervently wants local authorities to re-connect with their communities. Sadly, too many councillors are using their positions to follow a political agenda rather than giving people the services they want and need. I suggest people put regular bin collections, mended pot-holes, support for the elderly, well-tended green spaces and community facilities way above social engineering eg equality, diversity, climate change and nuclear free zones. I am rapidly coming to the conclusion that we need to take party politics out of local government and replace the system of electing non-political community reps. In all of this, the finance departments have a massive contribution to make CIPFA members and their colleagues are incredibly inventive and can make a crucial contribution in confronting the financial crisis. Stephen is right listen to him and heed his words of wisdom. Derek Reeve

Tue, April 24, 2012 @ 12:14 AM

6. Gerhard wrote:
I must say I agree entirely with Stephen Fitzgerald's post. It's aawyls easier for politicians to get rid of bean counters' as this pleases the media. In practice, in times of wider staff reduction you need more rather than less financial and audit scrutiny. This is not so much about the increased risk of fraud but actually about delivering the savings programme for the authority as a whole which is far more likely with a strong and motivated finance team.

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11. Petar wrote:
The Audit Commission has a strong eeratnxl audit function in the traditional financial audit field giving opinions on statements of accounts. This may transfer to the private sector and still serve the public sector successfully. For all sorts of reasons the Audit Commission lost direction in the decade since 2000 in its VFM/operational auditing role. First, senior management allowed a leader to be appointed to the best value inspectorate who ran it as a rival organisation to the audit function. Then strategic regulation' was introduced to deliver much-needed cost savings over the joint audit/ inspection regime. But Use of Resources and CPA/CAA are the same sort of regulatory rubbish that failed in banking and at Stafford General Hospital. The Audit Commission even took powers to do more extra fee work that is consultancy type work, but didn't use them in any effective way. The organisation drifted, pleasing fading Labour politicians in Whitehall. If you are going to do operational audit or management consultancy it has to be done properly. That means an overview for sure, but it also means getting in to the detailed value stream of what is being looked at and using techniques like lean management and six sigma properly. I feel very sorry for former colleagues at the Audit Commission who have or are losing their jobs and the way this close down has been handled is poor management in itself. But audit is always in the back office and what people want is right first time in the front office.

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